2. Is it possible to alternate between online shopping and in person/over the phone? Of course, these two purchasing channels are complementary to one another! You should remember, however, that there are many more advantages to online shopping: exclusive promotions, special prices, discounts, the option to view your history or orders and invoices and much more! You’ll be able to reach your regular Ferrer salesperson or telephone contact at all times, although we ask you to avoid alternating or flipping between purchase channels to avoid errors or repetitions when making the order.
3. How can I sign up and which details do I need to provide? If you’re not yet registered as a Ferrer client and you would like to do so, please contact the Ferrer sales department. You can do this by calling 34 938 862 500 or by filling out the following form, and we will get in touch with you as soon as we can
4. Once I’ve signed up, can I start purchasing products? Once you’ve entered your signup details, you’ll receive a confirmation email. The registration process usually takes around 24 hours. If you’ve not received any email, you may have entered your email address incorrectly. Alternatively, it may have been directed to your ‘junk’ folder. If you’re sure that the email address provided is correct, please get in touch with us at
https://www.fferrer.es/en/contact o al 93.886.25.00.
PRODUCTS/PRICES
1. What can I buy on the online store? As things stand, online shoppers can purchase practically all Ferrer products, which are separated into various categories and sub-categories:
- Fresh fish
- Frozen fish
- Cephalopods
- Seafood
- Pre-cooked products
- Desserts
- Chilled products
- Vegetables
- Potatoes
- Ice
- Ice creams
- Bread and pastries
- Meats
Click on the image of any item to view its information sheet, which offers greater detail about the product including its ingredients, origin, format, etc.
There may also be some very specific items which aren’t currently available or visible on the online store, because they are not authorised in your supply centre. In the event of any doubt, or if you cannot find a certain item and you would like us to supply it (especially fresh fish, which is largely subject to fishing seasons and availability), feel free to contact your local salesperson or to call Ferrer on 34 938 862 500, and we will do our best to help you.
2. How do I search for products and add them to my basket? There are many different ways of shopping on the Ferrer online store. Choose the way which is best for you:
- By categories:
Browse using the category bar at the top of each page. You’ll see that each category contains many different products, with a large amount of new products and offers. - With the search tool:
Find what you’re looking for with the search tool. As you type, we’ll suggest products related to your search. - In the Offers section:
Before you start shopping, take a look at our Offers and Promotions section. This section is designed so that you can make savings on every purchase you make with a selection of discounts and special prices. - My orders:
Have you previously placed an order and you would like to repeat it? Access your order history by clicking on “My account” and then “My Orders”. Then, select the “Repeat order” icon alongside the order that you would like to repeat. - Quick order:
This tool allows you to place your order quickly:- My products:
By viewing your history of previously-purchased products, you can quickly select the items you want and the quantity thereof, before adding them to your basket. - By code:
If you know the codes for your favourite Ferrer products, you’re in luck! This is the tool for you! All you need to do is enter the Ferrer reference number, and the products will automatically appear. You can then select the amount you want. - My favourite products:
Create a list of your favourite products and save time on every order. Simply add the products to “My favourite products” by clicking the favourites button ♥ above each item. Once you have created your list, you can organise it as you see fit. All you then need to do is click the “add to basket” button and place the order.
Within the shopping basket you can view all of the chosen products alongside their description, unit and total price per product and total price including VAT. You can also view a breakdown of the amount corresponding to VAT. You can also change the amounts or delete any items that you don’t want to include in your order. At this point, you will have the option to “continue shopping”, “clear the shopping basket”, “update the shopping basket” or “place order”.
3. I can’t find what I’m looking for or I have some questions. Can I contact you? If you can’t find a certain product or you have some questions, there are many ways in which you can contact us and help us to continue improving our service on a daily basis:
- Contact your salesperson
- Call our Customer Service Department on 34 938 862 500 from 8.00 a.m. to 7.00 p.m. from Monday to Friday.
- Write to us using our assistance chat tool at the bottom-right of the page.
ORDERS
PAYMENT
1. How are payments made online? There is no option to make the payments online. The payment terms and conditions are the same as those agreed to when you signed up as a Ferrer client.
2. Can I change my method of paying for Ferrer products? If you wish to change your payment conditions or method, please discuss this with your salesperson or call us on 34 938 862 500. Once this new method has been approved and added to the system, this shall prevail over other methods when for online shopping and purchases through other channels.
3. When and how will I receive the invoice? You will receive your invoices in the post or via email, depending on the case. You can also check your invoice history on the online store, selecting “My account” and then “My invoices”.
SHIPPING/DELIVERY
1. What happens if one of the products I’ve ordered is out of stock? We’ll do all we can to supply you with each of the items that you have ordered. Sometimes, however, due to circumstances beyond Ferrer’s control (such as computer errors or issues with the arrival and manufacture of products) we may not be able to supply you with the product that you have ordered. If the product is not available after the order has been confirmed, we shall endeavour to inform you of this as soon as possible, contacting you via email or telephone. Under no circumstances will this product be included in the dispatch note, neither will you be charged for it in the subsequent invoice.
2. Does online shopping entail delivery costs? The delivery cost of each order is calculated in real time, based on the total cost of the products in the shopping basket and the delivery address.
| Orders of more than 70 € | Orders of less than 70 € |
|---|
| Valencia | 1 € | 1 € |
| Península | Free | 3 € |
3. On which days can I receive my order? Can I schedule the delivery of my order? Once you have confirmed your order, a calendar will appear showing you the next service days in your area. From these, you can select the day on which you would like to receive your order. If you don’t specify a day, the next available service day will be assigned by default, and you will see this on the screen. The order will be delivered to the address specified in the “My account” section.
4. Is it possible to know the exact delivery time? It is not currently possible to select delivery times. As such, the distribution order of the routes and services may change from a day-to-day basis. Use the comments section to stipulate your requirements/needs regarding the order. We shall endeavour to meet all of these requirements and address any comments, as we currently do in the commercial channel. However, we are unable to guarantee that these will be met in all cases.
RETURNS
1. Can I return a purchased product that I have already received? If the product has a defect, please report this to your salesperson or our Customer Service Department by calling 34 938 862 500, and we will manage the issue. It is important that you report the problem and keep the product in as good a state as possible. You should also try to keep the batch, delivery note, bag or box in which it was delivered in optimum condition. Where the above is not provided, we are unable to accept returns.
2. How can I manage the return and reimbursement of a product? Returns need to be authorised by your salesperson or by the Customer Service Department. They shall inform you of the date on which the product(s) will be collected, and shall register the return on the system in order to reimburse you accordingly.